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Automatic 25% off for the LUNAR NEW YEAR (does not apply to Final Sale). Orders over $185 ship for free!

Return and Exchange Policy

Items in new condition can be exchanged or returned with 14 days of the delivery date.

To initiate a return or exchange, simply forward your original email receipt from the purchase along with your exchange request to hello@mybabos.com.   We'll reply within 1-2 business days with a pre-paid shipping label that must be used before its 5 business day expiration. 
Final sale shoes, socks and restorative footbeds are not eligible for return or exchange.
 
Babos is not responsible for loss or damage of packages in the custody of the carrier.  
 
Alaska, Hawaii and International Orders: Exchange and return shipping is the responsibility of the customer, including the cost to ship the new item.
 
RETURNS:
We process refunds within 7 days of receiving the package.  The refund amount is the purchase price minus an $8 (per item) restocking fee.  Returned items without the original dust bag and shoe horn (if included) are subject to an additional $5 re-packaging fee.   If the package is sent back over 5 business days from the issuance of the return label, the label is considered expired, and the cost of the return shipping will be removed from the refund.  
 
EXCHANGES: 
Exchanged items are not subject to a restocking fee. After one exchange, the customer is responsible for shipping costs for returns or exchanges of exchanged items.

 

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